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Business Certificate - Workplace Training Through UW Human Resources!
Receive your Business Certificate from the University of Wyoming when you complete eight of the following courses during any 12 month period. Mix-n-Match to create a custom certificate unique to your employment needs. Use these classes to gain an advantage in the workplace, both on and off campus!
FEES:
Face-to-Face classes: $20 for UW Employees; $30 for General Public
Online Class prices vary, See listings below!
Transition to Supervision
Becoming a new supervisor is complex and can be very challenging. Participants will examine the expectations of a supervisor or manager, as well as learn how to avoid any pitfalls during that transition. This course is also useful for those managing new supervisors. Please note: Participants are encouraged to bring (disguised) case studies for the group to analyze.
Instructor: Michael Basinger |
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Conflict Resolution
This training is recommended for managers or supervisors who want to learn about the processes that are in place for helping problem employees. This training will also give you tools that you can use to resolve conflicts between employees. Procedural rules that are in place under the Employee Handbook are also covered, including Work Improvement Plans, Progressive Discipline, Grievance Procedures, and Mediation.
Instructor: Mary Petroski |
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Effective Listening
In conversations, do you often feel you are spending more time thinking about what you’re going to say than actually listening to the opposite person? In this workshop, participants will practice and refine the skills needed to understand others with accuracy and empathy. It will also elaborate on how we may unintentionally come across to others as “not listening” because of how our non-verbal cues are interpreted. Discussion will include special listening challenges, including telephone conversations.
Instructor: Michael Basinger |
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Stress Management
Do you feel stressed at the end of every day? This seminar is designed to teach you how to identify sources of stress at work and at home.
Participants will learn helpful strategies for changing the way they react to stress and for eliminating stress from their lives.
Instructor: Michael Basinger |
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Verbal & Nonverbal Communication Skills
It is almost impossible to be productive in today's business and academic environment without being an effective communicator. This is particularly true if achieving your goals depends on your ability to influence others. You need to be able to communicate ideas, instructions, thoughts, and feelings accurately. This course will give an understanding of the prime causes of poor communication, and the skills required to minimize their impact. Participants will learn how to use their voice, listening skills, and body language to improve communication.
Instructor: Michael Basinger |
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Understanding and Motivating People
Motivation differs among individuals. That means that motivating ourselves, and others, is more an art than a science. This class will look at balancing current motivational theory with practical tools for analyzing and addressing motivation opportunities. Participants will also learn methods of constructive criticism and properly interpreting performance deficiencies.
Instructor: Michael Basinger |
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Customer Service Skills
Customers are the life-blood of any business, so providing great customer service is critically important. This workshop will give you insight into customer behavior and provide you with effective tools for creating lasting customer satisfaction. Participants will learn how to effectively handle difficult objections, how to be proactive rather than reactive, how empathy can defuse tense situations, and how to work as a team when dealing with customer concerns. Please note: Participants are encouraged to bring (disguised) case studies for the group to analyze.
Instructor: Michael Basinger |
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Understanding Behavioral Styles in the Workplace
Behavioral research suggests that about three quarters of the people you work with have a significantly different approach to interpersonal interactions. Learn how to understand and leverage those differences for better communication. People with different styles can complement each other in terms of problems, people, growth, and communication. Participants will learn the strengths and pitfalls of their preferred behavior style and to identify how and when to adapt to others’ styles.
Instructor: Michael Basinger |
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Basic Microsoft Word
Learn the very basics of Microsoft Word using the newest version, Microsoft 2007. In this class, you will get acquainted with: the toolbars used in creating documents, working with text, pictures, and tables in Word, as well as performing edits using spelling and grammar checks.
Instructor: Ketaki Chawda |
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Surviving Change
Today's world is ever-changing in both home life and work life. In order to be successful, you must be aware of your own reactions to change and develop practical techniques to constructively deal with the personal and organizational impacts of change. Learn tactics to cope with change, strategies to deal with loss, and the benefits and opportunities associated with change.
Instructor: Michael Basinger |
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Written Communication Skills
Words persuade, inspire, educate, and clarify needs and intentions. Every day, in every industry, organizational effectiveness is diminished by dull presentations, inappropriate e-mails, and wordy, jargon-laden memos and reports. Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that doing a great job means having to write. Learn how to write with purpose, how to write for different audiences, and how to select an appropriate writing tone.
Instructor: Michael Basinger |
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Basic Microsoft Excel
Learn the very basics of Microsoft Excel using the newest version, Microsoft 2007. In this class, you will get acquainted with the basics of using spreadsheets, including columns, rows, and cells, the types of data Excel can be used for, using Excel to process data using specific formulas and functions, formatting spreadsheets, as well as charts and graphing.
Instructor: Ketaki Chawda |
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Verbal & Nonverbal Communication Skills
It is almost impossible to be productive in today's business and academic environment without being an effective communicator. This is particularly true if achieving your goals depends on your ability to influence others. You need to be able to communicate ideas, instructions, thoughts, and feelings accurately. This course will give an understanding of the prime causes of poor communication, and the skills required to minimize their impact. Participants will learn how to use their voice, listening skills, and body language to improve communication.
Instructor: Michael Basinger |
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Managing Generations
While we are all unique individuals, there is a body of evidence that suggests we tend to pick up generational traits based on what was happening in our culture when we were in the impressionable stage of growing up. This seminar is for anyone who wishes to customize their leadership and interpersonal strategies to take generational issues into consideration. Participants will learn the varying attitudes of differing age groups towards motivation, technology, communication, authority, and more.
Instructor: Michael Basigner |
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Problem Solving
Our work life and personal life both involve solving problems. However, we often end up attacking those problems instinctively, rather than in a logical way. This course discusses how to analyze problems systematically, separating the causes of a problem from the symptoms of that problem. Participants will learn practical steps for making sound decisions to solve problems.
Instructor: Michael Basinger |
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Work/Life Balance
One of the questions that faces management and employees alike is how to avoid burnout and how to keep the positive energy that high productivity requires. How do we have a life? This course will explore practical and psychological methods for maintaining balance in our lives.
Instructor: Michael Basinger |
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Register by Phone. Call
Enrichment Programs at
(307) 766-6802.
Questions? Please contact
Heather Landers at
(307) 766-6801 or cse_enrichment2@uwyo.edu.
Quick Links
Outreach School
Outreach Technology Services & UWTV
Center for Conferences & Continuing Education
Dept. 3972
1000 E. University Avenue
Laramie, WY 82071
Phone: 1-877-733-3618
e-mail: satwood@uwyo.edu
